1. Introduction
VYTHUS ("we", "our", "us") operates a technology platform that connects End Users with registered service providers offering Home Care, Nursing Care, Physiotherapy, and related healthcare support services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the VYTHUS Platform, including the End User App, Vendor App, Workforce App, website, and related services.
By using the Platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
A. Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- Address
- Emergency Contact Information
- Profile Photograph (optional)
B. Health and Care Information
- Medical Conditions
- Care Requirements
- Treatment Information
- Mobility Information
- Health History
- Physician Information
- Physiotherapy Requirements
- Nursing Care Requirements
- Uploaded Medical Records and Prescriptions
C. Multiple Profile Information
Users may create profiles for family members, dependents, or care recipients. The account holder confirms that they are authorized to provide information and consent on behalf of such individuals where required by law.
D. Vendor Information
- Business Registration Details
- Licenses and Certifications
- GST Information
- Bank Account Information
- Contact Information
E. Workforce Information
- Identity Documents
- Qualification Certificates
- Professional Registrations
- Attendance Records
- Service Logs
- Location Data During Service Delivery
- Profile Photographs
F. Technical Information
- Device Information
- IP Address
- Browser Information
- Application Usage Data
- Log Data
3. How We Use Information
- Create and manage accounts
- Facilitate service bookings
- Match users with service providers
- Verify qualifications and registrations
- Process payments
- Provide customer support
- Improve platform functionality
- Prevent fraud and misuse
- Comply with legal obligations
4. Sharing of Information
Service Providers
Relevant information may be shared with Vendors and Workforce Members to facilitate service delivery.
Payment Service Providers
For payment processing and settlement purposes.
Legal Authorities
Where required by law, court orders, government authorities, or regulatory agencies.
Business Transfers
In connection with mergers, acquisitions, restructuring, or sale of business assets.
5. Data Retention
We retain information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Certain records may be retained beyond account closure where required by applicable laws.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, and destruction.
However, no system can guarantee absolute security.
7. User Rights
Subject to applicable law, users may:
- Access their information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw certain consents
Requests may be submitted through VYTHUS customer support.
8. Cookies and Analytics
The Platform may use cookies, analytics tools, and similar technologies to improve functionality and user experience.
9. Children's Information
Profiles for minors may only be created and managed by parents or legal guardians.
10. Third-Party Services
The Platform may integrate with third-party services. VYTHUS is not responsible for the privacy practices of such third parties.
11. Changes to this Privacy Policy
VYTHUS may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised Policy.
12. Contact Us
For privacy-related concerns, contact:
VYTHUS Support
Email: hello@vythus.com
Phone: +91 9626056908
13. Governing Law
This Privacy Policy shall be governed by the laws of India and subject to the jurisdiction of courts located in Chennai, Tamil Nadu.